Terms of Service

Effective Date: September 19, 2025
Location: Vancouver, British Columbia, Canada

These Terms of Service ("Terms") govern your use of the services provided by Print in Quality ("we," "our," or "us"), including but not limited to 3D printing, custom design assistance, file preparation, on-demand printing, and any related services (collectively, the "Services"). By accessing or using the Services, submitting an order, or otherwise interacting with Print in Quality, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Services (and sadly, you’ll miss out on that fresh PLA smell).

1. Definitions

1.1 “Customer”

“Customer” means any individual who submits an order or otherwise uses the Services of Print in Quality (yes, that includes you if you’re reading this instead of doing homework).

1.2 “Order”

“Order” refers to any request submitted by a Customer for printing, design assistance, or related Services. Multiple frantic follow‑up emails do not transform it into a “rush order.”

1.3 “Materials”

“Materials” refers to all physical printing materials used in the completion of Services, including but not limited to PLA filament, support structures, adhesives, and any ancillary supplies. (No, we can’t print in unobtanium. Yet.)

2. Scope of Services

2.1 Services Provided

  • 3D printing of prototypes, parts, and project components;
  • Assistance with CAD design adjustments, file preparation, and formatting;
  • On-demand printing from customer-submitted files or internally created files;
  • Support for academic projects, competitions, and personal creations within the Prince of Wales Secondary School community.

2.2 Service Limitations

  • Services are limited to members of the Prince of Wales Secondary School community.
  • We may refuse or terminate Services at our sole discretion, including for unsafe, inappropriate, or illegal requests.
  • Services may be delayed or unavailable due to equipment malfunction, school closures, acts of nature, or printers deciding to impersonate spaghetti artists.
  • Products are not certified for use in space, underwater, or inside the microwave (yes, someone will try).
  • You may not use our prints to build working jet engines, rocket boosters, or aircraft components. (We admire the ambition, though. Elon, call us.)

3. Orders, Acceptance, and Modifications

3.1 Order Submission Requirements

  • Orders must include all necessary specifications, files, and instructions.
  • Incomplete or inaccurate submissions may be delayed or rejected.

3.2 Order Acceptance

  • Orders are only considered accepted when Print in Quality confirms acceptance.
  • We reserve the right to reject any order for any reason, at our sole discretion.

3.3 Order Modifications

  • Changes to orders may be requested before printing begins.
  • Modifications after printing has started may be refused or incur additional charges.

4. Pricing, Payment, and Taxes

4.1 Pricing

  • Regular PLA: $0.085 per gram
  • Quality PLA: $0.115 per gram
  • PLA Aero (lightweight foamed PLA): $0.185 per gram (automatic $1 discount applied per order when selected)
  • Additional fees for support structures or complex prep: $2–$5

4.2 Payment Terms

  • Full payment is required prior to printing.
  • Accepted payment methods: e‑transfer, tap (debit/credit or phone wallet) at pickup, or cash (exact change preferred).

4.3 Taxes and Duties

  • Prices exclude applicable taxes, duties, or fees.
  • Customers are responsible for all taxes, levies, and government charges related to the Services.

5. Pickup, Delivery, and Storage

5.1 Pickup

Prints must be collected in person at Prince of Wales Secondary School during designated hours.

5.2 Delivery

Delivery is not currently offered. Customers are responsible for pickup.

5.3 Storage

Print in Quality may store completed prints for a limited time. Prints not collected within a reasonable timeframe may be discarded (or quietly re-homed to the Shelf of Forgotten Projects).

6. Intellectual Property and File Use

6.1 Ownership

Customers retain ownership of all submitted files. By submitting files, customers grant Print in Quality a limited, non-exclusive license to use the files solely for order fulfillment.

6.2 Prohibited Submissions

Files must not infringe on third-party rights, violate laws, or contain unsafe content. Submission of prohibited files may result in order rejection and reporting to school authorities if applicable. Print in Quality will not, under any circumstances, print or sell NFTs. If you don’t understand why that’s listed here, congratulations. You’re safe.

7. Warranty and Limitation of Liability

7.1 No Warranty

Services are provided “as is” without warranties of any kind (other than our unofficial promise to try not to break things twice in the same way).

7.2 Limitation of Liability

To the maximum extent permitted by law, Print in Quality is not liable for damage or breakage post-pickup; aesthetic or functional deficiencies in prints; delays, omissions, or errors in Service delivery; or indirect, incidental, consequential, or punitive damages. We also assume no responsibility for moose attacks resulting from misuse of our products. This includes, but is not limited to, printing antlers and attempting to start a turf war in Stanley Park. Additionally, customers are strongly advised not to eat their 3D prints, regardless of how good they smell fresh off the plate. Print in Quality is not liable for any stomach‑related consequences or new superpowers obtained.

7.3 Customer Responsibility

Customers are responsible for the suitability and safety of their designs. If it’s meant to hold 50kg and you test it above a stairwell—please don’t.

8. Cancellations, Refunds, and Material Use

8.1 Cancellations

Orders may be canceled before printing begins. Once molten plastic has been deployed, we salute your commitment.

8.2 Refunds

No refunds once printing has started, unless expressly permitted by Print in Quality (or a benevolent filament spirit intervenes).

8.3 Material Use

Customers acknowledge that materials consumed in printing are non-recoverable.

9. Data Privacy and Security

9.1 File Retention

Submitted files may be stored temporarily and deleted after reasonable processing time. If you want them preserved forever, that’s what your own backups (and cloud drives) are for.

9.2 Personal Information

Basic information may be collected (name, grade, email) solely for order processing. We do not sell, share, or distribute personal information outside of order fulfillment.

9.3 Data Security

Customers are responsible for backing up submitted files. Print in Quality is not liable for lost, corrupted, or deleted data.

10. Force Majeure

Print in Quality is not liable for failure to perform due to circumstances beyond our control, including but not limited to: school closures or holidays; equipment malfunction or maintenance; power outages or utility interruptions; acts of God, natural disasters, or other emergencies. Also, while we adore this city, prints are not guaranteed to withstand Vancouver rain, snow, hail, or the existential dread caused by eight straight months of cloud cover.

11. Indemnification

Customers agree to indemnify, defend, and hold harmless Print in Quality, its officers, employees, and affiliates from any claims, liabilities, damages, or expenses arising from use of Services; submitted designs; violation of these Terms or applicable law; or third-party claims relating to submitted files. Translation: don’t get us in trouble with wild projects.

12. Third-Party Services

Services may involve third-party software or tools. Print in Quality is not responsible for third-party performance, errors, or compatibility issues.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by British Columbia, Canadian federal law, and also by the universal law that the bus will break down precisely when you're late for school.

13.2 Dispute Resolution

Customers agree to attempt informal resolution first. Unresolved disputes may be escalated to school administration or applicable provincial authorities. In the event of a dispute about file quality, Print in Quality reserves the right to blame ChatGPT, the slicer software, or ‘the vibes.’

14. Customer Obligations

  • Provide accurate and complete information;
  • Comply with all applicable laws and school policies;
  • Use Services ethically and responsibly;
  • Avoid submitting unsafe, prohibited, or offensive content;
  • Follow instructions for pickup, payment, and file submission.

15. Modifications to Terms

Print in Quality may modify these Terms at any time. Updated Terms take effect upon posting. Continued use of Services constitutes acceptance of revised Terms.

16. Miscellaneous Provisions

Severability: Invalid provisions do not affect remaining Terms.
Entire Agreement: These Terms are the full agreement between the Customer and Print in Quality.
Waiver: Failure to enforce a provision does not waive that provision.
Assignment: Orders or rights may not be transferred without written consent.
Affiliation: Print in Quality is not affiliated with, endorsed by, or sponsored by Prince of Wales Secondary School, the Vancouver School Board, Air Canada, McDonald's, the Canadian government, Tim Hortons, or any other entity with an actual marketing budget. Any resemblance to real companies, living or defunct, is purely coincidental and slightly flattering.
Non‑Endorsement: Any references to political figures, past or present, are for entertainment purposes only. Print in Quality does not officially support or oppose any political party, except the party that brings snacks to print sessions.
Time Travel: Our services are not yet compatible with time travel. Attempts to use a 3D print to alter the past, future, or outcome of a Canucks playoff series will void your warranty.

By using the Services of Print in Quality, you acknowledge that you have read, understood, and agreed to these Terms of Service in their entirety. If you actually read this far: 1) respect, 2) you now qualify as “Officially More Diligent Than Average.”

17. House Rules & Friendly Clarifications (a.k.a. The Fun Section)

  • File Formats: We accept STL, OBJ, 3MF, STEP/IGES. Please do not send a Word doc, a PowerPoint of your vacation, or a PDF of your math homework. We will not print those. (We might admire the vacation photos though.)
  • “Can you print this meme?”: If it’s safe, school‑appropriate, and not a 30cm tall Benchy army—maybe. Ask first.
  • “Rush” jobs: Saying “super urgent” in all caps does not alter the speed of molten plastic. Planning does.
  • Mechanical parts: If it involves load bearing, tolerances, or spinning faster than your attention span—prototype carefully.
  • Spaghetti Disclaimer: A failed print that turns into modern art (spaghetti) will be reprinted if feasible. You cannot keep the spaghetti as “installation art” unless you ask nicely.
  • Revisions: Minor orientation/support tweaks = free. Full redesign of your entire project the night before it’s due = a conversation.
  • Storage Timer: Forgotten prints eventually retire to the Shelf of Forgotten Projects. Rescue them before they develop lore.